Only one app can use the camera and the microphone at a time. If another program is using them, the virtual tour page shows a black picture or reports that the camera is not available.
The camera is most often taken by video call apps (Teams, Zoom, WhatsApp, Viber, Google Meet), the Camera app and other browser tabs with an open call.
Instructions for iOS devices:
- Swipe up from the bottom edge of the screen and hold your finger in the middle of the screen. On an iPhone with a Home button, press the Home button twice.
- Close the apps that use the camera by swiping their window up.
- Go back to the virtual tour page and refresh it.
A green dot at the top of the screen means an app is using the camera, an orange dot means an app is using the microphone.
Instructions for Android devices:
- Open the recent apps overview: swipe up from the bottom edge of the screen and hold, or tap the recent apps button.
- Close the apps that use the camera by swiping them off the screen, or choose the option to close all.
- Go back to the virtual tour page and refresh it.
On Android 12 or later a green dot in the top right corner means an app is using the camera or the microphone. Tap it to see which one.
Instructions for Computers:
- Close video call programs (Teams, Zoom, Skype, Google Meet) and the Camera app.
- Close other browser tabs that use the camera. In Chrome such a tab shows a camera icon or a red dot next to its name.
- Refresh the virtual tour page.
If the camera is still not available, restart the device and open the link again.