Instructions for iOS devices:
On an iPhone or iPad each browser has its own microphone setting. If it is set to “Deny”, the browser refuses every website without asking.
Safari
1. Open the “Settings” app.
2. Select “Apps”, then “Safari” (the list is alphabetical and has a search field at the top). On iOS 17 and earlier there is no “Apps” section: “Safari” is directly in the main list of settings.
3. In the “Settings for Websites” section select “Microphone”.
4. Under “Microphone Access On All Websites” select “Ask” or “Allow”. “Deny” must not be selected.
Chrome
1. Open the “Settings” app.
2. Select “Apps”, then “Chrome” (the list is alphabetical and has a search field at the top). On iOS 17 and earlier there is no “Apps” section: “Chrome” is directly in the main list of settings.
3. In the “Allow Chrome to Access” section turn on the “Microphone” switch.
Go back to the virtual tour page and refresh it. The virtual tour needs the camera and the microphone at the same time, so check the camera the same way: Enable Browser Access to Camera. If the page still has no access, also check the permission of the page itself: Allow the website access to the microphone.
Instructions for Android devices:
- On your phone, open the Settings app.
- Select “Apps”.
3. Select the Chrome app or another browser that you are using.
4. Select “Permissions”.
5. Turn on microphone permission.
Android can automatically remove permissions from apps you have not used for a while. If this keeps happening, turn off the automatic removal on the same screen (“Pause app activity if unused” or “Remove permissions if app isn’t used”).