Instructions for iOS devices:
On an iPhone or iPad each browser has its own camera setting. If it is set to “Deny”, the browser refuses every website without asking.
Safari
1. Open the “Settings” app.
2. Select “Apps”, then “Safari” (the list is alphabetical and has a search field at the top). On iOS 17 and earlier there is no “Apps” section: “Safari” is directly in the main list of settings.
3. In the “Settings for Websites” section select “Camera”.
4. Under “Camera Access On All Websites” select “Ask” or “Allow”. “Deny” must not be selected.
Chrome
1. Open the “Settings” app.
2. Select “Apps”, then “Chrome” (the list is alphabetical and has a search field at the top). On iOS 17 and earlier there is no “Apps” section: “Chrome” is directly in the main list of settings.
3. In the “Allow Chrome to Access” section turn on the “Camera” switch.
Go back to the virtual tour page and refresh it. The virtual tour needs the camera and the microphone at the same time, so check the microphone the same way: Enable Browser Access to Microphone. If the page still has no access, also check the permission of the page itself: Allow the website access to the camera.
Instructions for Android devices:
- On your phone, open the Settings app.
- Select “Apps”.
3. Select the Chrome app or another browser that you are using.
4. Select “Permissions”.
5. Enable camera permission and any other necessary permissions.
Android can automatically remove permissions from apps you have not used for a while. If this keeps happening, turn off the automatic removal on the same screen (“Pause app activity if unused” or “Remove permissions if app isn’t used”).
Instructions for Computers:
Instructions for Chrome:
- Open Settings.
2. Find the Privacy and security section and select Site Settings.
3. Select “View permissions and data stored across sites”.
4. In the browser, search for arvio.si.
5. Tap the options icon and press “Clear permissions” or “Reset permissions”.
