The virtual tour needs the camera and the microphone at the same time. Once the microphone is set, check the camera the same way: Allow the website access to the camera.
Instructions for iOS devices:
When you open the link to the virtual tour, it asks for permission, as shown in the image. If it did not ask you or you accidentally denied access, you need to re-enable the permission.
1. Open the page of the sent link in the browser to establish a virtual tour.
2. Tap the “aA” icon in the upper left corner of the screen. The “aA” icon may be located in the lower left corner of the screen on some devices.
3. Press “Website Settings”
4. Select “Microphone”
5. Change to “Ask” or “Allow”
Instructions for Android devices:
When you open the link to the virtual tour, it asks for permission, as shown in the image. If it did not ask you or you accidentally denied access, you need to re-enable the permission.
Quick route
1. With the virtual tour page open in Chrome, tap the icon to the left of the page address and select “Permissions”.
2. Turn on “Microphone”. If this permission is not in the list, follow the steps in the next section.
Route through the browser settings
- Open the Chrome application.
2. In the upper right corner, click the options icon (three dots).
3. Click on “Settings”.
4. At the bottom of the page click “Site settings”.
5. Click “Microphone”.
6. Check if the address of the virtual tour page (for example https://apps.arvio.si) is on the list of blocked sites, if it is, click on the link and proceed to the next step.
7. Press “Clear & reset”.
