Instructions for iOS devices:
For the best performance of the website, we recommend the Safari browser, which is set as default on iOS devices.
Apple device users default to using the Safari browser when clicking on a link in an SMS or email.
Instructions for Android devices:
For the best performance of the website, we recommend the Chrome browser, which is set as default on Android devices.
To open the link to the virtual tour with the Chrome browser, the call participant must follow these steps.
- Open the SMS or email app that contains the link to the virtual tour.
2. Press and hold the link until a dropdown menu appears.
3. Tap Copy text.
4. Close the app and open the Chrome app.
5. Click in the search field at the top of the screen.
6. Hold your finger on the field and wait for options to appear.
7. Then tap Paste and go to this page.
The link opened inside another app
If you open the link from an SMS, WhatsApp, Viber, Gmail or a similar app, the page may open inside that app instead of the browser. Such a built-in browser often has no access to the camera and microphone, so the call is not established.
In the menu of the built-in browser (three dots or the share icon) choose the option to open in the browser, for example “Open in Chrome” or “Open in Safari”. If there is no such option, copy the link and paste it into Chrome or Safari as described above.
Refresh the page
After every change of permissions or settings, refresh the page, otherwise the change does not take effect. The virtual tour page has a “Refresh” button for this; if you do not see it, refresh the page in the browser:
- Computer: press F5 or Ctrl + R (Cmd + R on a Mac).
- Chrome on Android: pull the page down, or tap the three dots and then the refresh icon.
- Safari on iPhone: pull the page down, or tap the refresh icon in the address bar.