Instructions for iOS devices:
Location Services
- On the main screen of your phone, open “Settings”.
- Scroll down to the option “Privacy & Security” and select it.
3. Then select “Location Services”.
4. Make sure that location services are enabled.
5. Select “Safari Websites”.
6. Select the option “While Using the App”.
Location permission in Safari
Besides Location Services, Safari has its own location setting. If it is set to “Deny”, Safari refuses the location to every website without asking.
1. Open the “Settings” app.
2. Select “Apps”, then “Safari”. On iOS 17 and earlier there is no “Apps” section: “Safari” is directly in the main list of settings.
3. In the “Settings for Websites” section select “Location”.
4. Under “Location Access On All Websites” select “Ask” or “Allow”. “Deny” must not be selected.
Instructions for Android devices:
- On your phone, open the Settings app.
- Select “Apps”.
3. Select the Chrome app or another browser that you are using.
4. Select “Permissions”.
5. Enable location permission
Android can automatically remove permissions from apps you have not used for a while. If this keeps happening, turn off the automatic removal on the same screen (“Pause app activity if unused” or “Remove permissions if app isn’t used”).